Terms and Conditions


Issued by Issue Clothing Company.

Please review the following terms and conditions ('Terms of Use') and other policies that govern your use and purchase of products on our website (‘Site’). Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. Issue Clothing Co reserves the right, at any time, to modify, alter or update our Site, policies and these Terms and Conditions.

The following terms and conditions govern the use of the Issue Clothing Company Website. You can access this Agreement at any time from the bottom of any page on the site.

PURCHASING FROM ISSUECLOTHING.COM

Issue Clothing is a New Zealand owned company.

Issueclothing.com gives customers convenient, quick, easy and secure shopping.

Products displayed on this site can be purchased using Payment Express or secure online Paypal, Mastercard, Visa, and American Express transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.

You will be asked to sign up for emails and create an account. Your shopping address details will be filed saving you the effort of entering these details each time you checkout. If you do not want to register as a member you will still be able to make a purchase. Your personal details and postal address will not be saved and you will not receive promotional communications.

The name that will appear on your statement after purchase will be Issue Clothing Company.

LAYBY

Lay-by period is for a maximum of eight weeks. Layby payments must be of equal value, and at either a weekly or fortnightly frequency, as agreed by the customer & Issue Clothing Co at the start of the layby period. 

Goods will not be delivered until final payment has been received. A cancellation charge on a layby is $50.

To organise a layby, please contact info@issueclothing.com with the following details;

  • Customer Name
  • Customer Shipping Address
  • Goods to be purchased via layby
  • Number & frequency of installments to make (e.g 5 weekly payments of $49)

Each week, Issue Clothing Co will send you an invoice for the partial payment value. Payments on invoices must be made within 7 days and can be made online using standard payment methods.

RETURNS - 100% RISK FREE

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned or exchanged. We accept returns of unworn clothing. To complete a return you must request a Return Merchandise Number (RMN) via email to info@issueclothing.com within 7 days of the receiving date, we'll send you a return shipping label free of charge! Then we just need to receive the item(s) to our shipping location within 28 days of the receiving dateAt this point the funds will be returned in the original form of payment. Note: we only accept returns when items arrive back to us unworn, unwashed and with our attached tags. Items must be returned to us in the same condition as when they were sent out.  

We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

A note on sale items: we do accept returns on sale items but note, in the case of sale, the return shipping cost is not covered.

PRICING

All prices are in New Zealand dollars ($NZD) and include GST (15% sales tax).

All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

COLOURS

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, Issue Clothing cannot guarantee that your monitor's display of any colour will be completely accurate.

USE OF ISSUECLOTHING.COM BY YOU

Your right to use this website is personal to you. You may not authorize others to use this website and you are responsible for your own use of this website.

You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.

This website content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Other than connecting to Issue Clothing company's servers by HTTP requests using a web browser, you may not attempt to gain access to Issue Clothing company's servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using this website or otherwise.

You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, Issue Clothing company's and/or this website.

COPYRIGHT

Issue Clothing Co is a trademark of Issue Clothing Company. The copyright and other intellectual property rights in the material contained in this website are protected by Issue Clothing Company. Any reproduction or use of any of the contents of this website without the express written consent of Issue Clothing Company is prohibited.

DISCLAIMER

This online service provides general information about Issue Clothing Company and the products and services they offer. The information contained in this website has been prepared solely for the purpose of providing information about Issue Clothing Company and the services and products they offer. Issue Clothing Company reserves the right to change, delete or move any of the material on this website at any time without notice.

Issue Clothing Company shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.